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What's New

120Water Changelog

New updates and improvements to the 120Water Platform

New Features & Improvements

7/8/25

Custom Contact Link on the PTD!
- Previously, the link to ask for help from the PWS PTD was hardcoded to display the link to the 120Water support team. This caused a lot of confusion for the caller, and telephoning between 120, the Utility, and their consumer. To send these consumers directly to the water system, we now offer the ability to provide custom contact link to display on the PTD. Not only will this improve internal support queues at 120Water, but it will also allow our customers to get in touch with their consumers more often and with ease.
Now when viewing the Locations table, you can see the Zip code for the location included in each row. No more clicking into the Location Details to see the Zip code you're looking for!
Scalability improvements to our Fulfillment service

6/11/25

Communications Upgrades:
- PWS PTD now supports displaying links to a CCR! Users can easily provide the URL to their CCR, and watch as the PTD automatically displays it to all visitors.
- Users can now see communications directly through our 3rd party providers in the PWS Letter Log! To make this clear to users what type of communication was sent, we added a new column to this table that shows if a Letter or Postcard was sent for each instance.

5/28/25

Choose Your Mail Class:
- You can now pick between First Class and Standard mail when sending letters from PWS. This means you get to choose what works best: faster delivery and tracking or more cost-effective sending. Flexibility, unlocked!
Full Color or Black & White Printing:
- Select whether your letters print in full color or black & white, whatever suits your needs and your budget. More control, more efficiency.
See Invalidation Notes:
- When you mark a sample as “invalidated” in PWS Sampling, now youʼll always see your notes alongside the invalidation record. No more hidden details or guesswork.

5/13/25

CCR Communications template version 2 is now live! This new version is optimized and tweaked for optimal performance.

4/16/25

Users with access to multiple PWS accounts can now have different roles across
those accounts. Previously, users with admin access to one PWS account could
only have admin access for all other accounts. After some magic, users can now
have differing roles to respect their true responsibilities!

3/6/25

Updating Latitude & Longitude Directly in the Platform
- Users can now update Latitude and Longitude coordinates from within the platform for both Locations and their Assets. This can be done through the dragging and dropping of pins or the manual entering of Lat/Long coordinates.
  - These changes can be made on:
    - The large map of locations found under Inventory in the Map View
    - Locations -> Details Page
    - Locations -> Assets Page
- To learn more, check out this article.

2/19/2025

Sample Kits Page Improvements
- When viewing the "Kits" page from any program in PWS, the table now includes a 'Status Date' column, which will tell you when the kit's status was updated so you can see what has changed since your last login. We love an audit trail and activity tracking!

12/20/2024

Letter Log Updates
- We made the following changes to the column headers on the Communications Module Letter Log for clarity:
  - Created: when the letters were sent out from PWS
  - Mailed: when we received an update from our mail vendor that they were officially dropped in the mail
  - Current Status: where the letter is at in it's journey from start to finish
  - Status Updated: when the status listed under 'Current Status' was last updated

11/19/2024

Communications Improvements
- We have made the Download Button for the Letter Log and the Bulk Downloads table
  only clickable when the letter or full batch is “Download Ready”. This will help remove
  unintended confusion on when a download is ready and/or why every letter is not
  included in a full batch if a user tries to click to download prematurely.
- We have added a Program column to the Communication table so users will now know
  which comms are associated with which program.

11/8/2024

Account Settings Updates
- Users are now able to edit their PWS account settings on their own, removing the requirement to contact Support to make changes to their account information.

10/22/2024

Customer Notice Certification Workflow
- Customers in State Dashboard contracted states can now submit their Customer Notice Certification forms directly in PWS. Water systems can submit their customer notice certification form easily, upload notice examples, and track their submission status in real time.

9/24/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:
- Region 9
- Vermont

9/10/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:
- Nevada
- Tennessee
- Montana
- New York
- Louisiana

8/30/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:
- Nebraska
- Oklahoma
- Oregon
- Wisconsin
- West Virginia

Arizona Field Updates

In the methodology question section "Service Line Investigation", we added three additional check boxes. They are as follows: Visual, Visual - Swab, Visual Inspection at/inside Building. Now that these fields have been added, Arizona users can see clearly now

8/16/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:
- Utah
- Colorado

Submission Template & Required Field Updates

Within the “Identifying Service Line Material During Normal Operations” section, the ‘Other’ option previously did not require the user to provide an explanation. We’ve now made an explanation required so state primacy agencies have more clarity.
We made some requested changes to the Pennsylvania inventory submission template.

7/30/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:
- South Carolina
- Pennsylvania

7/16/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:

- New Hampshire
- Arkansas
- Minnesota
- Iowa
- Kansas

We added filters for verification on the map view in PWS. This will be especially helpful for users completing verifications in the field. Filters now include:
- ○ System-Owned Verified (True/False)
- ○ Customer-Owned Verified (True/False)
Previously, the compliance deadline (“98 days until submission”) on the State Reporting

Page and the Inventory Pages in PWS were out of sync and showing different values. This was confusing! Ummm..when is this thing due? We’ve made sure these are in sync now and users will know for sure how many days they have until the deadline.
A submission period column has been added to the sub tab in State Reporting to provide more clarity once we have future reporting periods. This will allow users to navigate/verify data for different periods, once that time comes.

7/2/2024

Ongoing State Mapping Tool Rollout

Customers in these states can now export their inventory from the State Reporting page into their respective state templates:

○ Idaho

○ Ohio

○ States that use the standard EPA Template

6/18/2024

State Mapping Tool Rollout

We released the State Mapping tool for VA, NC, AL, OH, ID, WY, NM, FL, ME, IN, GA, RI, and DE. Customers in these states can now export their inventory from the State Reporting page into their respective state templates.

New Fields in Sampling Kit Export

We added the following fields to the Kit Export in PWS to help users gather more information from their account: mailing address line 2, city (mailing address), state (mailing address), zip code (mailing address), alternative mailing address line 1, alternative mailing address line 2, alternative city, alternative state, alternative zip.

6/4/2024

State Mapping Tool Rollout

We released the State Mapping tool for NC, CA, WA, and TX. Customers in these states can now export their inventory from the State Reporting page into their respective state templates.

Improvements for PWS Customers Submitting Inventories to States Directly in 120Water

We added guardrails for our wizard users to ensure they can’t submit their inventory to State Dashboard unless they have at least one valid service line.
Additional error messaging now pops up for states that do not have inventory submission enabled. This will help provide clarity for customers as they work through their submission process.
We added data validation on the submission modal for Arizona users. This will ensure users will know what’s required for submission. Accurate and complete inventories are as HOT as the Arizona heat!

5/21/2024

Training Resources for Georgia Water Systems

We added a handful of guidance documents to the “Resources” section for our Georgia users. This gives users valuable training resources to help them build their inventory, all within the 120Water platform!

4/26/2024

Eliminating Unnecessary Clicks, Copying, & Pasting

Previously, when a user selected single ownership on a service line, they were required to mark the inactive side of the line as N/A manually. Now, when a service line is marked as single ownership, the other side of the service line is automatically marked as N/A.
Similarly, when a service line material is marked as "unknown", we now default the Material Classification field to N/A and the Lead Ban date to known, saving time for our users!

4/15/2024

Improvements for PWS Customers Submitting Inventories to States Directly in 120Water

With our new submission guardrails rules for inventory submissions, users will now see improved informational messages on when you can/cannot submit to the State.
On the State Reporting page, you can now see your submission status from the deadline tracker card.

Performance Improvements

Improved performance for loading inventory lists
Improvements to bulk communications to ensure a high volume is successful

4/4/2024

Submission Guardrails for PWS Customers Submitting Inventories to States Directly in 120Water

To make accepting submissions from PWS in State Portal, we have implemented some technical guardrails on the submission process to keep everyone in check. These guardrails will make sure that utilities will only have one open or accepted submission inside of a submission period. They will help us ensure that the submission process is easy to manage on the state side, and clear on expectations for the utility users.
The following rules have been implemented as apart of these guardrails:
If a PWS account has not submitted to State Portal in the submission period, they can do so at anytime while the submission period is active.
If a PWS account has previously submitted to State Portal in the submission period, and the previous submission status is…
- Rejected/Voided
  - The Utility can resubmit their Inventory from PWS.
- Submitted/In Review
  - The Utility is not able to submit another Inventory Submission while a previous submission is submitted to or in review by State users.
  - The Utility must contact the State Primacy Agency to void/reject the previous submission, so they can then resubmit from PWS.
- Accepted
  - The Utility is marked “complete” for the submission period and cannot submit again.
  - The Utility should reach out to the State Primacy Agency with any issues/questions regarding the previously accepted submission. But generally, your work here is done!

Enhanced Validation on State Reporting Tab for PWS Customers Submitting Inventories to States Directly in 120Water

Now when viewing the State Reporting tab for State PWS users, the fields that are required for submission are now highlighted with a red asterisk. Fields that are conditionally required are marked with double asterisk, and a key has been added below the table to keep those definitions clear.

3/18/2024

Select All on Inventory Table

To make sending communications and assigning programs for Inventory easy peasy, we have created a new “Select all” functionality that allows you to bulk-select all inventory on the table to complete those actions.
To use this functionality:
- Navigate to the Inventory page in PWS
- Select a view or filter on the table (optional)
- Flip the “Select All” toggle at the top of the table
- Choose to Send Communication or Assign to Program
- Watch the system send communications or migrate inventory to a program, voila!

Improved Validation Messaging For State Users in PWS

When finalizing your inventory to submit for State PWS users, you can now see a few helpful changes before submitting, including…
- The “invalid” error message & error cell on the table in the State Reporting Tab
Some users let us know that it wasn't clear that attachments added to service lines in the platform will also be submitted to the state with your submission. To make this more clear, we added some helper text to the Attachments modal during submission to inform the users of this automation.

Communications Improvements

To wrap up our Inventory Communications workflow, we have added the ability to bulk-download individual letters from the Letter Log in PWS!
We found some interface issues with the new flow to create a letter template that caused some confusion. After some investigation and quick thinking, we have a better experience for this flow and users should be delighted to create new letter templates in PWS!

Quality of Life Improvements

We noticed the load time for tables in the platform were taking longer than normal. After some reworking of the way this data flows in, the loading time should be much shorter for this now!
Some of our modals were being cut off and users were not able to easily navigate the system. With some magic, we've now made these the correct size permanently.
Improvements to our search functionality to improve search results.

2/13/2024

Letter Log

With our new Letter Log page for PWS Communications, users can now see an itemized list of all letters sent or generated by 120Water.
Paired with our new Bulk Downloads page, this functionality will allow users to granularly search, find, and export the communications they need. Can we say audit ready?! Let's go!

Help Center in PWS

To help users better understand how to use and navigate our PWS platform, we have launched a Help Center filled with documentation to help our users. To make this easier to access, you can now see the Help Center as a clickable option when clicking the “question mark” button in PWS!

Inventory Communications Guardrails

When attempting to send an Inventory Communication letter, you are required to have an “Inventory Communication” or “Company Letterhead” template already created to send to your locations. Now if these templates are missing, the user sees an error message directing the user to create a compatible letter template.

Improvements to Navigating the Inventory Table

After hearing some feedback that our data tables in PWS can be hard to navigate, we have implemented a new pagination pattern to make these tables easier to manage! The new pagination allows you to see which page you’re on, jump to last or first page, and navigate to any page in-between with ease!
Now when exporting Inventory from PWS, you will now see a new column for the “EPA Classification!” This will help our users easily see the risky assets in their inventory from their 120Water export.

Changed Default Inventory View to List View

To save clicks when loading “Inventory” in PWS, we have made the list view the default over the map view.

2/2/2024

State Approved Values

We've incorporated state specific approved values for property classification, material classification basis, and validation method.
This well help ensure utilities are submitting data in the desired format as requested by your primacy agency.

Letter Log

The letter log adds even more detail to the historical audit log.
The letter log itemizes letter sends across your account into one place, including letters sent in a batch. This will help users easily locate and export any individual letters from the platform to provide to their regulator.

Enhanced Inventory Filtering

To make visually filtering your Inventory more flexible, we have included the ability to filter the Inventory Map in PWS by EPA Category.
To make sharing information to other 120Water users easier, we have created the ability to share filters through a URL in PWS. Want to filter your inventory down to the “Lead” category and share with your partner? Easily copy the URL and those filters will be applied in view automagically (yes, this is a word)!

1/17/2024

Bulk Downloads for Communications

To help our users locate and download historical batches of letters sent from the 120Water platform, we have created a new view for our communications users.
Under the Communications tab in PWS, you will notice a new tab for “Bulk Downloads”
In this view, you can see all of the letters that were sent to multiple locations from the 120Water platform in one place.
Easily view, search, filter, and download these historical files to find exactly the data you need and send it to the right people as needed.
In PWS, we have added a new column to the Inventory List table that shows a timestamp for “Last Communication Sent.” This improvement also includes this field as a filter, and included in the Inventory export by default.
We have increased our password length requirement from 8 characters to 10 to ensure compliance with any and all state specific password requirements.

12/20/2023

Inventory Letter Template

Now in PWS, you can create a new letter template type called “Inventory Letter” that is not related to a program/event.
This is a placeholder template for now with basic text to inform the consumer that their service line has been categorized as Lead, Galvanized requiring replacement, or Unknown.
Template will be updated once EPA has finalized the LCRI requirements for this letter. User can customize as needed.

Send Communications from Inventory

Now from the Inventory page in PWS, users can multi-select inventory listings to send a communication right from this page.
This will allow our customers to stay in compliance with the 30-day notification requirement from LCRR.
With this feature, users can choose to have 120Water send their letters, or to download the letters and send themselves.

12/5/2023

New Communications Modal

As a part of our Inventory Communications feature, we have made some changes to how letter templates can be created in PWS. With this change, “Company Letterhead” templates can be created without a program or event associated.
“Results Letter” templates can be created and use the same flow as previously to add the program + event to the template as its created.
We also have a new template type called “Inventory Letter” - this will be available after the finalization of LCRI and the requirements for this letter’s content are solidified.

11/23/2023

Multi-Factor Authentication (MFA)

To keep platform security air tight, we have introduced MFA into our authentication suite. With this feature enabled, users will be required to use an Authenticator App (i.e. 1Password, Google Authenticator, Salesforce Auth, etc.) to provide a numeric code that will verify their identity before logging in.
Users can use their Authenticator app to scan the QR code or select to get the code manually by clicking “Trouble Scanning?”
If you are interested in utilizing MFA, please contact your 120Water representative to have them enable it for your account.

Inventory at a Glance

When looking over inventory in PWS, users are visually stuck with the data table to understand their inventory makeup. To make this easier to digest, we added a visual breakdown of the inventory makeup to the top of the page! We hope this will allow our users to better get an understanding of their inventory at a glance.

11/8/2023

Session Timeout

To keep our platform secure, we have implemented a basic session timeout function that will ensure that our user’s don’t leave sensitive data accessible from their account. With this change, users will be forced to re-login to the 120Water platform every 8 hours, to ensure tight security of data access and our platform.

Import Flow Improvements

When importing data into PWS, the import flow was confusing users by using the wording “apply” didn't make it clear what is happening in the workflow. To make this more clear from user feedback, we have changed this flow to now read “Complete Import,” for clarity for our users.
After receiving feedback that the user experience of navigating tables could be improved, all tables in PWS now have sticky headers, and sticky horizontal/vertical scroll bars to help our users easily navigate their data in 120Water.

10/26/2023

Name Service Line Portions in Public Transparency Dashboard (PTD)

On the Public Transparency Dashboard, we have the ability to see both the System-Owned and Customer-Owned portions of the service line in the map. We have found that these names of the service line portions don't always fit for a particular PWS or State due to their unique regulations.
Now in the PWS app, you can set the names for the portions of the service line that best fit your needs, and it will replace the default “system-owned” and “customer-owned” names on the page!

Export Improvements

To make programs and events more clear in our data exports, we have added the Program and Event Names to the samples exports!

Assets/Communications Improvements

Now when you select the “Consumer Notice Sent?” toggle on a Service Line Asset in PWS, the “Sent On” date field is required, so that users will make sure to add this important data to the asset to help them track notices down the line.