How to Update Ownership Details When Service Lines Have Single Ownership

No customer-owned portion of your service lines? No utility-owned side? No problem.

If your service line has single ownership, whether that be solely utility-owned or solely customer-owned, there's a way to adjust the platform settings to reflect this. Here are the steps:

Navigate to the specific service line record you need to update.
Locate the "Ownership" field near the top of the page. This will likely be defaulted to "Split Ownership."
Click on the dropdown menu for the Ownership field and select the "System-Owned" option.
Once you've selected System-Owned and saved the record, the customer-owned side details will update to "N/A - Single Ownership."

You can also do this in bulk by importing via the 120Water template. Instructions can be found here. You'll want to update the ownership column with the appropriate option on the template, then upload it back into the platform. This option is great for updating many lines at once.

From this point forward, you'll only need to manage the service line details like material type, verification status, etc. Depending on your scenario, the fields associated with the side of the line you don't have will remain non-applicable.

It's important to make this ownership adjustment for any service lines where there is sole ownership. This ensures your inventory accurately represents the actual ownership situation.

Repeat these steps for each service line record at locations with sole ownership. The platform is designed to handle split or single ownership scenarios.