How to Manage Return Addresses in PWS

When sending letters through PWS, each envelope needs a return address. By default, PWS uses the address listed in your account settings, but you can also create and use a custom return address if you need returned mail to go somewhere else.

How Return Addresses Work

• Default Return Address
  
  
  • The default return address is the account address listed under your Account Settings in PWS.
    
    
  • This ensures returned letters go to your organization, not to 120Water’s office (which was the old behavior).
    
    
• Custom Return Address
  
  
  • You can create one or more custom return addresses if you want returned letters to go to a different location.
    
    
  • This can be managed directly in PWS by your team — no back office request is required.
    
    

How to View or Update Your Default Return Address

1. In PWS, go to Settings.
   
   
2. By default, you will land on the Account Details tab.
   
   
3. Review your account address listed here — this is your default return address.
   
   
4. If you need to change it:
   
   
   • Edit the address fields as needed (for example, adding a suite or unit number).
     
     
   • Click Save.
     
     
5. This updated address will now appear as the default return address on your envelopes.
   
   

How to Create a Custom Return Address

1. In PWS, go to Settings.
   
   
2. Select the Envelopes tab under Communication Management.
   
   
3. Click Create Return Address.
   
   
4. A form will open with your default address pre-filled.
   
   
5. Edit the fields to enter your custom return address (for example, a different office or team member’s address).
   
   
6. Click Save.
   
   
7. Once saved, you can choose between using your standard (default) address or your new custom address when sending letters.
   
   

Key Notes

• Your default return address always comes from your Account Settings address.
  
  
• You can switch between standard and custom return addresses at any time from the Envelopes tab.
  
  
• Creating or using a custom return address does not change your account’s billing address.
  
  
• This feature is available to all customers and does not require enabling in back office.
  
  

If you have any questions, reach out to support@120water.com.