I'm updating my material classifications, but my inventory summary isn't changing. What's going on?

This article will help you troubleshoot what might be happening.

As you work through your inventory, you may be updating your assets but the non-lead section of your inventory summary is not changing. You might get frustrated and think "I should have more non-lead and less unknowns. Why is it not updating?"

If either the customer-owned material or system-owned material type is still unknown, then the asset as a whole stays as unknown in your summary. It does not update to non-lead until both customer and system-owned materials have been updated to be non-lead.

If you continue to experience issues and this isn't the root cause, reach out to support@120water.com for assistance.