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      How to Complete the Customer Notice Certification Form

      This article is for water systems in AZ, DE, GA, IN, OR, and RI that are able to submit their customer notice Certification Form through the 120Water PWS Portal.

      In compliance with the EPA's Lead and Copper Rule Revisions (LCRR), public water systems must notify customers with unknown, lead, and GRR service lines by November 15, 2024 and annually after. In addition, water systems must complete and submit a Customer Notice Certification Form to their State Primacy Agency by July 1, 2025. This form confirms that notices were sent and examples must be submitted to the state.  Here's how to complete the form in the 120Water PWS Portal.

       

      If you have an all non-lead system, complete the form and simply click the "No Notices Required" toggle. You will not be required to complete any other fields and can just hit submit.  

      Step-by-Step Guide for Completing the Customer Notice Form



      What Happens Next?

      After submission, the form will be sent to your state’s primacy agency for review. They will contact you if they have any questions or need additional information.

      By completing the form on time and correctly, you will stay in compliance with the EPA’s LCRR requirements, ensuring that your public water system is ready for the July 1, 2025, deadline.