How do I create a Letter Template?

This article will walk you through how to leverage PWS Pro to create customized letter templates that can be utilized for communications across your120Water programs.

Communication (or lack thereof) is the main cause of thousands of compliance violations – and requirements are only getting more stringent. With 120Water, you can automate various customer communications to ensure you’re keeping up with increasingly difficult standards.  

The first step in this process is to create a letter template for you particular comms. In the platform, we have pre-built letter templates for sample results, inventory notifications, and others that can be customized to fit your water system's needs.  Watch the video below and review the step-by-step guide on how to create a letter template. 

Below is a step-by-step guide on the process. Click the "Get Started" button. You can expand the guide and open it in another browser tab by clicking the Screenshot 2024-01-25 at 6.58.38 AM icon beneath the "Get Started" button. 

💡120Water Pro Tips:

  • Create a template for your required 30-day LCRR service line inventory notifications that must be sent to customers with either lead, GRR, or unknown service lines. 
  • Create a template for a letter to accompany your 120Water sample kits explaining the sample return instructions. 
  • If you have issues with the template editor or want to incorporate existing educational documentation in your letter template, contact