How can 120Water help with customer request (CR) sampling?

Expect customer request sampling to start ramping up as inventories become public. Learn how 120Water's PWS Pro platform and services can help.

The 120Water Customer Request (CR) Sampling Program provides a turnkey solution to facilitate and manage sampling requested directly by your consumers.

We handle end-to-end coordination - from distributing test kits to centralized results tracking - enabling you to easily meet rising demand for consumer-initiated water quality testing.

Program Implementation

  • Our team will work with you to design a customized program blueprint and timeline based on your specific needs and goals.
  • We implement the sampling program into your 120Water software platform, including all tracking, notifications and reporting.

Ongoing Management

  • 120Water manages the entire process from kit fulfillment, to lab coordination, to results notification for each consumer-requested sample.
  • You receive real-time visibility into testing status through the software and support from our water quality experts.
  • Outbound and inbound outreach, which could include phone calls, e-mails, texts, letters, etc. to your customers (five points of outreach are included with your testing kit purchase)
  • We provide progress reporting on a regular cadence to keep your team updated every step of the way.

Regulatory Reporting

  • We compile all results data and documentation required for submission to your state primacy agency if required.

Partner with 120Water to seamlessly facilitate consumer-initiated sampling. Our end-to-end program management eliminates the hassle so you can deliver testing with ease. Contact your 120Water representative to learn more.