Understanding Utility Email Notifications in 120Water
The goal is simple: less manual follow-up for you and well-informed utilities saving everyone time.
Overview
120Water automatically sends email notifications to your utilities at key points in the submission process. These emails go to utility software users only, so you won't receive them yourself. They're turned on automatically for all utility accounts in your state, so there's nothing you need to set up.
The goal is simple: less manual follow-up for you and well-informed utilities saving everyone time.
What Emails Are Utilities Receiving?
Submission Confirmation When a utility submits, the user who completed the submission through PWS Portal will receive a confirmation email that their submission was received. It includes details like the submission type, date, submission ID, and current status.
Submission Status Changes Any time you update a submission status, the user who submitted gets notified. The email shows both the old and new status, so they have full context. This covers status changes like Accepted, Rejected, and Voided.
Submission Comments Added When you add a comment to a submission, the utility gets an email right away and can respond through the portal. No need for back and forth outside the platform.
Deadline Reminders Utilities get 2 automatic reminders before a deadline: one at 30 days out and another at 7 days out. These only send if they haven't submitted yet.
Overdue Submission Nudges If a utility misses a deadline, they'll get an email at 1 day overdue and again at 30 days overdue. The subject line says "Action Required" so it's hard to miss.
Helpful Links in Every Email
Every notification includes links for utilities to view their submission history and leave comments directly in the portal, keeping all communication in one place.