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      Managing Customer Notice Certifications

      Overview

      State users can now review, manage, and track Customer Notice Certification submissions from Public Water Systems (PWS) directly in 120Water.

      This new submission type separates Customer Notice Certifications from Inventory Submissions, allowing States to independently track annual certifications and manage their review timelines.

      What’s Included

      In this guide, you’ll learn how to:

      • Access and filter submitted Customer Notice Certifications

      • Review and accept or reject submissions

      • Add and manage submission comments

      • Monitor annual compliance trends across water systems

      Things to Know

      • Customer Notice Certification submissions are required annually, while inventory submissions are not.

      • Each submission type (Inventory, Consumer Notice Certifications, etc.) now appears as its own tab within the State dashboard.
      • You can sort and filter by submission type, year, or status to streamline review.

      How to Review Customer Notice Certifications

      1. Log in to your 120Water State dashboard.

      2. Navigate to the Submissions page and select the Customer Notice Certification tab.

      3. Use the filters to view submissions by system, date, or status.

      4. Click a submission to open the details view.

      5. Review the reported notices, dates, and attached files.

      6. Choose to Accept, Void, or Reject the submission.

      All actions and comments are logged for record keeping and transparency.

      💬 Adding and Managing Comments

      Each Customer Notice Certification submission supports two-way commenting between State users and the PWS (Water System).
      Comments are designed to make collaboration easier by keeping all discussion tied directly to the submission record.

      To Add a Comment

      1. Open the Customer Notice Certification submission you’re reviewing.

      2. Click the three dot menu on the far right side of the row.

      3. Enter your message—for example, note missing documentation or a correction needed in the next submission.

      4. Click Post Comment.

      Your comment will immediately appear in the thread for both State and PWS users to see.

      How Comments Work

      • State and PWS users can add comments at any time after a submission has been submitted.

      • Each comment includes the author’s name and timestamp for audit tracking.

      • Use comments to request additional information / clarification or flag issues that should be corrected in the next submission.
        • Note: As of now, users are not notified when a comment has been added to a submission however, this feature is actively being worked on and will be added to the platform in the future.

      Replies remain threaded within the submission, making it easy to follow the discussion history throughout the lifecycle of the submission.

      Tracking Compliance

      From the Customer Notice Certification tab, you can:

      • View all systems’ submission statuses (Submitted, Under Review, Approved)

      • Use filters to segment the table down to specific results, and then export reports to monitor statewide completion rates and create a custom report

      • Identify systems that have not yet submitted their annual certification

      Need Help?

      If you encounter issues reviewing a submission or have questions about the submission workflow, contact your 120Water Customer Success Manager or reach out to support@120water.com.