How to Review Customer Notice Certification Forms

Easily review and manage customer notice certification forms alongside service line inventory submissions in State Dashboard.

Using 120Water’s State Dashboard streamlines the review of customer notice certification forms, allowing State Primacy Agencies to efficiently manage compliance with the Lead and Copper Rule Revisions (LCRR). This process is seamlessly integrated with the review of service line inventory submissions, offering a centralized view of compliance efforts. By reviewing both inventory data and customer notices in one platform, State Primacy Agencies can ensure accurate reporting and maintain oversight of water systems, all while simplifying workflows and saving valuable time. Here’s how to review and manage these submissions in the State Dashboard.

 

Step-by-Step Guide for Reviewing Customer Notification Certification Forms

1. Access the Submissions Tab

   • To begin, log in to your State Dashboard and navigate to the Submissions tab.
   • In the Submissions table, you'll see columns related to customer notices. These include:
     • The Customer Notice column, which shows the status of the certification forms.
     • A Certification Completion Date column.
     • A link to view the submitted responses.

2. Filtering for Submitted Forms

   • To simplify the review process, create a saved view to focus on only the submitted customer notice certification forms to narrow down on exactly which forms need review.

3. Reviewing Certification Forms

   • Click on a specific submission in the table to view its details.

   • For example, if a form was completed on October 18th, you can click the file icon next to the form to review all submitted details.
   • You can also download any examples of notices that were attached for review.
4. Accepting or Rejecting a Certification Form

• • If the form and attached documents meet all requirements:
    • Change the form’s status to Accepted.
    • Select the Accept Customer Notice Submission option.
    • This will update the water system’s PWS account to show that the certification form has been accepted.
• If the form does not meet the necessary requirements:
  • Select Reject and confirm your decision by clicking the Reject button.
  • The water system’s PWS account will be updated to show that the form has been rejected.

5.  Downloading the Certification Form - NEW! 

• You can now download a PDF copy of a utilities Certification Form out of the platform. Below are video instructions on how to do so. 

 

By following these steps, you can efficiently review and manage customer notice certification forms using the State Dashboard, ensuring compliance with LCRR requirements.