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      Submitting Customer Notice Certification Forms

      Overview

      In accordance with LCRR/LCRI, each year, Community Water Systems and Non Transient Non Community Water Systems are required to notify customers with service line materials of Lead, Galvanized Requiring Replacement, and Unknown—and certify with the State that these notices were sent.

      In our PWS Platform, this certification process is completed through the Customer Notice Certification submission type. This allows your water system to document compliance and submit the form to your State agency electronically.

      NOTE: This feature is available to water systems in Indiana, Arizona, Georgia, Delaware, and Rhode Island. 

      What’s Included

      In this guide, you’ll learn how to:

      • Access and submit your annual Customer Notice Certification.

      • Review and track your submissions over time.

      • Understand your submission status and any feedback from the state primacy agency.

      Things to Know

      • Customer Notice Certifications are federally required to be submitted annually as long as you have Unknown, GRR, and/or Lead service lines.

      • Each Customer Notice Certification submission will appear as its own submission in 120Water.

      • You can view your current and previous submissions for full historical tracking.

      How to Submit Your Certification

      1. Log in to 120Water and navigate to your State Reporting page.

      2. You’ll see a new card labeled Customer Notice Certification (in addition to your Inventory submission card) on the Overview tab. This is where you will submit your Customer Notice Certification to the State.

      3. Select Submit Certification to open your certification form.

      4. Enter the required data to the Customer Notice Certification including: Delivery Method, counts for each material type, and examples of communications. Ensure this aligns with your service line inventory.

      5. When complete, click Submit.

      Once submitted, your certification will appear in your submission history, where you can view the submission date, status, and any comments from the State.

      How to View Historical Submissions

      1. Navigate to the State Reporting tab, click on Submissions, segment to the Consumer Notice Certifications tab.

      2. Each row on this tab represents a past submission.

      3. Click the three dot menu on the far-right side to access the Activity section, which shows comments and status changes from the state..

      This historical tracking helps your system maintain a full record of annual customer notifications for audit and compliance purposes.

      Need Help?

      If you have questions about your submission or receive an error message, contact your State program representative or 120Water Support for assistance.