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How to Verify a Service Line Using the Verification Wizard

A step-by-step guide to recording and submitting verification results in 120Water

Overview

The Verification Wizard is a guided tool that walks you through the process of verifying the material of a service line. Whether you are in the field or working at your desk, it gives you a clear, consistent way to record what you find and update your inventory without missing any required information.

Verification helps you build a more complete and accurate inventory ahead of your 2027 submission. The more lines you verify, the fewer unknowns you will have when it is time to report.

 

When Should You Verify a Service Line?

You should use the Verification Wizard any time you have direct evidence of a service line's material, including:

  • During or after a field inspection
  • After receiving documentation from a homeowner or contractor
  • Following a meter replacement or excavation that revealed pipe material
  • After reviewing records like historical permits or construction drawings

How to Use the Verification Wizard

  1. Open a location record and navigate to the Assets section.
  2. Click “Verify Asset” in the top-right corner of the page.
  3. The wizard will open and guide you through a series of steps. First, enter information about the verification event, then select the Asset pieces you want to update. 
  4. Enter the details for each asset piece to verify. 
  5. Review your entries and click Submit to save the verification.

Tip 💡 You can add a photo directly in the verify wizard. Attaching a photo is a great way to create a clear record for audits and internal reviews.

What Happens After You Verify

Once a service line is verified, the record is updated in your inventory with the new material information and the verification method you used. The line's status will change from unverified to verified, making it easy to track your progress across your full inventory.

Verified lines are included in your inventory exports and will be reflected in your submission data.


Frequently Asked Questions

What if I made a mistake after submitting a verification?

You can edit or update a verified record at any time. Open the location, go to the asset detail view, and select the option to update the verification. Your changes will be saved with a timestamp so you have a clear record of what was updated.

Is there a way to see which lines have been verified most recently?

Yes. You can sort your Assets table by the verification date to see the most recently updated records. This is helpful for checking that recent field work has been entered correctly.