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      How to Send Letters to Mailing and Service Addresses

      PWS sends letters to the mailing address by default, but you can also send them to the service address. This guide shows how addresses work and how to complete the two-step process.

      Understanding Mailing vs. Service Addresses

      • Every Location in PWS can have two addresses:

        • Service Address – The physical location where the service line or asset is located.

        • Mailing Address – An optional address for the owner or property manager if they live elsewhere.

      • By default, PWS will:

        • Send letters to the mailing address if one is present.

        • If no mailing address exists, letters will be sent to the service address.

      • If you need to send to the Service Addresses ONLY: 
      • Reach out to 120Water support to enable the override setting on your account, and you will be able to send letters only to service addresses.
      • If you need send some letters to mailing address and others to service address: 
        • We support this use case with some help from our team. Please reach out to 120Water support or your CSM to learn more! 

      When You Need to Send to Both Addresses

      Some use cases require sending the same letter to both addresses.
      For example:

      • The service address is an apartment building.

      • The owner lives at a different address.

      • You need to send the letter to both the tenant (service address) and the owner (mailing address).

      Because PWS defaults to mailing addresses, this requires help from the 120Water team. Please reach out to support120water.com to have your account enabled to send letters to both addresses at the same time!

      Key Notes

      • By default, we send letters to the Mailing Address on a location.

      • PWS does not support sending to both addresses at once in a single send by default.

      • If you need to send to both the Mailing and Service address at once, a setting can only be enabled on your account by 120Water Support to allow for this.

       

      If you have any questions, reach out to support@120water.com.