How to Send Communications in 120Water

Learn how to send communications to your residents, whether it's Annual Notices or Consumer Confidence Reports.

You can send out CCR and annual notifications to residents with unknown, lead, or galvanized requiring replacement (GRR) service lines by leveraging your inventory data. With 120Water's PWS platform, you can quickly filter, download, and manage these communications based on EPA classifications, ensuring timely and accurate communication for annual regulatory compliance. 

Step-by-Step Guide

1. Navigate to the Inventory Tab

• Start by logging into your 120Water platform and locating the Inventory tab. Here, you’ll find a comprehensive breakdown of all your inventory data.

2. Applying a Filter for EPA Reporting Category

• Click the Filter icon on the right side of the page.
• From the filter options, select EPA Reporting Category. This enables you to refine your list based on classification, such as:
  • Galvanized Requiring Replacement (GRR)
  • Lead Status Unknown
  • Lead
  • Non-Lead

3. Selecting the Inventory Category for Communication

• Once the filter is applied, choose the specific category you need to address, such as Lead or Galvanized Requiring Replacement.

4. Selecting All Records in a Category

• Toggle the Select All option under the filter. This ensures all addresses in your chosen category are selected, even those on subsequent pages.

5. Sending Communications

• With all relevant locations selected, click Send Communication on the right-hand side.
• Select "Letters Sent by 120Water"
• Select which letter template you'd like to use
• Click Send!

If you have any questions, please reach out to support@120water.com.