Product Tutorials
      Back to home
      1. PWS Help Center
      2. Manage Your Communications Program
      3. Product Tutorials

      How to Edit Letters in 120Water

      Learn how to make edits to your letters in 120Water

      Whether you're preparing to send your annual notices of consumer confidence reports (CCR), 120Water makes it easy to seamlessly edit your communications. Follow this step-by-step guide below. 

      1. Log into your 120Water account

      2. Navigate to the "Communications" tab at the top of the page

      3. Open an Existing Letter or Start New:

        • You can select an existing letter template to edit or click "Create New Letter" to start from scratch.

          • Here's an article that walks through how to create a template in 120Water
      4. Editing the Letter

        • Dynamic Tags: Use dynamic placeholders to personalize letters for each recipient. These will auto-populate with system data during mailing.

        • Text Fields: Click into the body of the letter to edit text. You can change wording, formatting (bold, italics, underline).

        • Templates: If you’re working from a template, make sure you don’t delete important merge fields unless you're certain they’re not needed.

        • Pro Tip: Before making edits to the template, be sure to confirm what your state requires in the communication and what template they approve. 

      5. Saving and Previewing:

        • Click "Save and Close" to save your progress.

        • Use the "Preview" button to see how the letter will appear to the recipient with actual data filled in.

      6. Sending or Exporting:

        • Once finalized, you can send letters digitally, print for mailing, or export them based on your program needs.

      To learn more about managing your communications program, check out these articles.

      If you have any questions, reach out to support@120water.com.